So here's my situation...
Owned my mclaren 570GT for 2 years now from circa 2000 miles. Now on nearly 8000. A fairly uneventful ownership, no real issues until the end of July just when I was about to part ways with the car due to my current finance deal coming to an end in October.
I took the car in for it's annual service at the cost of over £1000 at my local mclaren dealer. A mere 150 miles later my engine catastrophically explodes. (And I mean explodes) rods out the bottom the lot. I must add that the car is completely standard and not driven particularly hard (and wasn't at the time). Car was performing faultlessly before this, no errors, no hiccups.
So I get the car recovered to the dealer as its still covered under extended warranty (2019 model). They state they can see no reason for the failure but will contact the warranty inspector to come out and Try to authorise a new unit. A few weeks later they get the green light and an engine is on the way 'luckily for me'. Obviously during this time no courtesy car or any kind of customer service is offered as I've come to expect from mclaren. At this point the wrong engine is sent out causing further delays and then the new engine can't go back in due to it needing new cats and other items it doesnt need as ive been and checked it out myself. Upon finding out the cats are on back order till Feb the original ones are going back in.. during this time my MOT expires , my warranty expires and my finance agreement is coming to an end. Mclaren have had the car two months now.
My other issue is that I have been trying to book the car in to have the rust repaired under warranty for 2 years now since I've owned it (bubling arches and door trims, very bad) to which I always get the response 'we will try and squeeze it in' 2 years later it's still not been taken in.
So here I am, in a position where I need to sell the car urgently as my finance term is up and interest rates for refinance are absurd. I have a car with now no warranty, awful paintwork and a value that's dipped about 10 grand due to the market in the time its been at the dealer. I can't sell it to another private dealership due to the paint work being so bad (they are now saying can't be done until late december) and an expired warranty.
Where do I stand? The failure is obviously down to a mishap with the service, I can't sell the car due to the paint issues and I'm at a huge loss.
Should I be contacting a different mclaren dealership? Should mclaren be putting an extension on the warranty as good will? Is there someone higher up in the company I can contact other than the local sytner mclaren manager? I've basically had a 'shit happens' and your lucky this is being covered approach to the whole thing.
I might add they have offered to buy it off me for 80grand, about 20k under retail value.
Thoughts and advice please
Owned my mclaren 570GT for 2 years now from circa 2000 miles. Now on nearly 8000. A fairly uneventful ownership, no real issues until the end of July just when I was about to part ways with the car due to my current finance deal coming to an end in October.
I took the car in for it's annual service at the cost of over £1000 at my local mclaren dealer. A mere 150 miles later my engine catastrophically explodes. (And I mean explodes) rods out the bottom the lot. I must add that the car is completely standard and not driven particularly hard (and wasn't at the time). Car was performing faultlessly before this, no errors, no hiccups.
So I get the car recovered to the dealer as its still covered under extended warranty (2019 model). They state they can see no reason for the failure but will contact the warranty inspector to come out and Try to authorise a new unit. A few weeks later they get the green light and an engine is on the way 'luckily for me'. Obviously during this time no courtesy car or any kind of customer service is offered as I've come to expect from mclaren. At this point the wrong engine is sent out causing further delays and then the new engine can't go back in due to it needing new cats and other items it doesnt need as ive been and checked it out myself. Upon finding out the cats are on back order till Feb the original ones are going back in.. during this time my MOT expires , my warranty expires and my finance agreement is coming to an end. Mclaren have had the car two months now.
My other issue is that I have been trying to book the car in to have the rust repaired under warranty for 2 years now since I've owned it (bubling arches and door trims, very bad) to which I always get the response 'we will try and squeeze it in' 2 years later it's still not been taken in.
So here I am, in a position where I need to sell the car urgently as my finance term is up and interest rates for refinance are absurd. I have a car with now no warranty, awful paintwork and a value that's dipped about 10 grand due to the market in the time its been at the dealer. I can't sell it to another private dealership due to the paint work being so bad (they are now saying can't be done until late december) and an expired warranty.
Where do I stand? The failure is obviously down to a mishap with the service, I can't sell the car due to the paint issues and I'm at a huge loss.
Should I be contacting a different mclaren dealership? Should mclaren be putting an extension on the warranty as good will? Is there someone higher up in the company I can contact other than the local sytner mclaren manager? I've basically had a 'shit happens' and your lucky this is being covered approach to the whole thing.
I might add they have offered to buy it off me for 80grand, about 20k under retail value.
Thoughts and advice please