[JPMCLOC]

warning: complete junk. where do I begin? This is the same unit as being sold by "mysupercarexpert"


The description states “you will receive instructions for the appropriate installation after purchase.” When the unit arrived, no instructions came. The seller provided a video that was extremely unhelpful. Half the plugs were wrong or missing on a 650S.

When we finally figured out how to install the unit, we found it to be not as described and hardly functional. More than half the time, the unit will not power up. The other half, the screen shakes violently and needs to be reset. Once the phone is connected, there is no GPS in the unit to make mapping functional.

Android auto is hilarious. The screen resolution is wrong, so you have to touch about a half inch under where you want to select, and the top 20% of the screen is cut off.

Reached out via whatsapp with these problems, and while the seller responded at first, they have since stopped responding, until I filed a chargeback with my credit card.

This place actually pissed me off so much with their arrogance, I decided to upload both videos and make this review.

Thank you for your feedback. I regret the issues you experienced with our product. We are aware of the Android Auto ratio issue and have advised users on our forum member to hold off on purchases if they primarily use Android.

We offer post-purchase support and are committed to resolving any problems. If you encounter any issues, please reach out to us directly.

I apologize for any delay in our WhatsApp responses due to time zone differences and the high volume of inquiries. I have also responded to your forum message about the "European headlights to USA adapter" issue.

Let's work together to resolve these issues. Thank you for your patience and understanding.

 

[JPMCLOC]

Android auto was a last ditch effort when the carplay features I videoed and asked about went unanswered. If you arent "mysupercargarage" then the poor communication isnt towards you, however the product is the same.

Thank you for your feedback.

First, I want to clarify that this product has different sellers, and the one you referred to might be just another distributor on the market.

We offer post-purchase support and are committed to resolving any problems. It's concerning that you didn't reach out to us when you encountered issues during installation or after. Our technical team is available to assist you online.

Regarding the chargeback, we would have preferred you contact us first about any problems. We accept returns and offer refunds if the product doesn't meet your expectations.

Let's work together to resolve these issues. Thank you for your patience and understanding.

 

[JPMCLOC]

oh ok. So now you want to work together after sending me this and not responding for a week?

View attachment 242878

I'm sorry for any confusion. It appears you didn't buy from us directly. We are KKS-Supercar, not the seller you have been contacting.

Our WhatsApp number is +852 9549 6815, and we are based in Hong Kong.
website: Premium Car Parts and Accessories

If you have any issues with a product purchased from us, please reach out, and we'll be happy to assist you.

 

[JPMCLOC]

What kind of fraud is going on here? I diddnt buy from you directly but you somehow knew I charged this purchase back and said I should contact you first?

There is no fraud going on. It's as simple as this: you bought the CarPlay product from another seller and have confused us with them. We are KKS-Supercar, not the seller you initially contacted.

Regarding the chargeback, I did not know about it. I was confused when you mentioned it because you never contacted us about these problems. This misunderstanding seems to have caused a lot of frustration.

In our listing, I clearly stated, and informed clients who asked, that if you primarily use Android, I recommend holding off on your purchase until we ensure everything is error-free. It seems the seller you bought from didn't inform you about this Android issue.

Please ensure you're reaching out to the correct seller for your purchase issues. If you have any concerns or need assistance with a product purchased from us, feel free to contact us directly.

Thank you for your understanding.

 

[JPMCLOC]

So is it KKS Supercar or KSS Supercar? Because both are on the same web page… Not that it matters, since I am not in the market for your product, just noticing the errors

Sorry for the typo issue and thank you for letting me know. Our developer has corrected it.

Just to share, KKS stands for "kakushin" (革新), which is a Japanese term meaning innovation.

Thank you again for pointing that out.

 

[JPMCLOC]

The "glitch" can be resolved by pulling and reinserting the fuse, causing a hard reset. When the carplay unit is removed, this does not happen.

I would like to defend the product a bit here. Your case might be due to an installation error. In our showcase, we have not encountered any problems with CarPlay or power issues.

I will be making more showcase videos, as we are actively promoting this CarPlay product. We have installed it on our own McLaren, and it works absolutely fine with CarPlay.

If you need further assistance with installation or troubleshooting, please don't hesitate to reach out. We're here to help.

 

[JPMCLOC]

What would be really nice is if McLaren itself took some base electronics like this and did their own module. It would do a lot of good, and it frankly would help resale values of existing mclarens. Development costs shouldn't be too high since most of this kind of work is done, they can market it up 100% and people would be glad to pay it.

Indeed, McLaren should support CarPlay directly. However, if it were factory-supported, it would likely be much more expensive as an option. For example, Ferrari charges over $5000 for CarPlay as an add-on.

 

[JPMCLOC]

View attachment 242933
The module works.

the install isn’t pleasant but it works.

it could be better optimized in some ways, I’m hoping that it will be in the future. Even as it is, it works very well.

Please see my compete thoughts in the other thread on this topic in the super series forum.

KKS was very helpful to me even though I didn’t buy the unit from them. I would recommend both them and also Marco at Mysupercarexpert.




View attachment 242932
View attachment 242931

Thank you for the detailed and positive review of the CarPlay module. I appreciate the feedback.

I'll raise the issue you have with wired CarPlay to our R&D team to optimize it. Our team will also create more videos to guide the installation process and make it smoother for other buyers.

We are currently offering a mid-year sale with free shipping. You can purchase the CarPlay module through this link: McLaren Carplay CarPlay module.

P.S. If you primarily use Android, I recommend holding off on your purchase until we ensure everything is error-free.

Happy to help with any further questions you might have.

 

[JPMCLOC]

mid- year sale
$100 OFF +FREE SHIPPING

 

[JPMCLOC]

Hello JPMCC,
When is the device available for Android Auto ???

Thank you for reaching out.

The main issue with Android Auto is that there are many different models and brands, each with their own customized Android system, which makes it challenging for us to test all of them.

To address this, could you please let me know your phone model? We can see if we can test it for you to ensure compatibility.

 

[JPMCLOC]

what a shame ..... You opened up a company in my home town Hong kong . just to resell some knock off Products.
You picked the one that has most margin ..and doesn't even know how it works ...... There is a reason why I don't bring those here. because some of them sucks.

This apple play module is extremely laggy, you should know it by day one. I don't want to say more but this is bs.

Sorry to hear your concerns, but it’s great to connect with someone from Hong Kong. If you’re ever in town, we’d be happy to let you try out our McLaren with the CarPlay module installed.

The Apple CarPlay module we provide isn’t laggy – we've tested it extensively in our own McLaren, and you can see real-world examples on our social media. It’s been installed and verified by top McLaren specialists, including V-Engineering in the UK.

We stand by our product’s quality and offer a return and refund policy. If you’re facing any issues, we’re here to help.

 

[JPMCLOC]

This device is absolute trash and worthless. I would suggest everyone on the forum avoid this product. Nothing but problems with the second one we installed, and we will not be doing another one.

Thank you for sharing your feedback. However, it's important to address that not all experiences are the same. Installation errors or purchasing from different vendors can sometimes lead to issues, but that doesn't mean the product itself is faulty. We've installed the CarPlay module on our own McLaren without any problems, and other members of this forum have also reported successful installations. I understand your frustration, especially after spending a significant amount on a Chinese-produced body kit, but it's always best to evaluate the product's quality fairly and without bias.

 

[JPMCLOC]

Other members of the forum have reported lagginess, and issues. You diddnt provide install instructions, and even on unit #2 we are having constant problems. improper install wouldnt cause lag, crashes, and freezes.

Thank you for your feedback, and I appreciate your honest input. No product is perfect, and we have received reports of some minor issues, but it's not accurate to say it's "absolute trash and worthless." We continuously work on improvements and provide support to address any problems. Our goal is to ensure the best experience possible, and we're always here to help resolve any concerns. Anyway, I don't want to be your enemy in this forum. If you ever need any McLaren parts, feel free to DM me—I’ll offer you the best price, and you can provide a full, honest review for other members.

 

[JPMCLOC]

Did you buy this from JPMCLOC/KKS-SUPERCAR?

nope he bought from another vendor