Last week started the car to go to the track and got a "suspension fault" on the heads up screen. I called my dealer in Atlanta and they agreed it was the accumulators so they said they'd order the parts first and then I can bring the car in. I called a couple times and they said the parts are showing no expected delivery date and he says they 'redesigned' the part.
After a week they still have no idea when they will get the parts. Figuring this can't be a worldwide problem, I called Charlotte McLaren and the service person there said the only way to get them from his experience is for them to have the car and issue a "technical request" and then the parts are sent. In the meantime they always show in the order system with no arrival date. He said this is because the parts are in high demand and McLaren doesn't want inventory sitting at the dealers.
My service rep told me they used my VIN when they put in the order. Not sure if that is what the Charlotte service manager meant.
Anyone had to do this recently? What was your turnaround time?
After a week they still have no idea when they will get the parts. Figuring this can't be a worldwide problem, I called Charlotte McLaren and the service person there said the only way to get them from his experience is for them to have the car and issue a "technical request" and then the parts are sent. In the meantime they always show in the order system with no arrival date. He said this is because the parts are in high demand and McLaren doesn't want inventory sitting at the dealers.
My service rep told me they used my VIN when they put in the order. Not sure if that is what the Charlotte service manager meant.
Anyone had to do this recently? What was your turnaround time?