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McLaren 720s Build Quality & Reliability

60K views 171 replies 35 participants last post by  unmac  
A warning for future customers waiting to receive their new 720s or enthusiasts thinking of placing an order. I received my new 720s end of Jan 2018 and as expected I could not contain my excitement. Unfortunately, the car was riddled with problems:
  • Almost all the body panels were misaligned and it took the dealer several attempts to get them as flush as possible with some resemblance of consistent panel gaps. The driver side door is still not flush as understandably the dealer does not have the same facilities as the manufacturer. Amazing as to how this would have passed quality control after all their hype about their strict quality checks and control procedures.
  • Constant computer software issues that have had me going back to the dealer regularly since taking possession of my vehicle. The most dangerous was when the car simply lost power and did not accelerate even though the engine was revving. This experience was most unnerving, especially when other vehicles were approaching at high speed behind me. Another time my instrument panel went blank. Constant display of warning messages about all sorts of system failure is a regular occurrence.
  • The most recent problem occurred two weeks ago with the vehicle suspension and nose lift mechanism failed and I was not able to clear the warning by locking/unlocking and restarting my car.
This was the straw that broke the camels back. I have had the dealer tow my car from my home and I have requested never to see my car again. I am seeking a full refund from McLaren as this vehicle is not fit to be driven nor is it safe to be sold to a consumer.
So sorry to hear about your experience.

Fortunately, I’ve had literally no issues, with the exception of a required SW flash, on my 2019 720s. Agree that panel gaps aren’t as perfect as some other mass market sports cars, such as a 911 GT3 (also own a 19 gt3 RS), but in my experience similar to a Huracan.
 
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