So a friend of mine, purchased a 720S Spider last year. It was due for a service this year and was sent to the dealership via McLaren's transportation unit due to Covid 19. Before it left, my friend took photos of the vehicle and sent it to a car collection unit who did a 360 around the vehicle and confirmed no scratches. When it returned from it's service, he found that there were scratches on the underside of the car, that had ripped through the PPF. So it was sent back to McLaren who initially claimed it to be my friends fault and refused to take liability. He then sent them the photos he took of the car but they still try to claim confusion over how the scratches occurred. One of their chief mechanics called and admitted that had PPF not been applied, he would have to purchase a new car. Still the dealership refuses to take responsibility and expects him to pay for the service. From what he's told me, he's barely done any mileage in that car and this experience has put him off purchasing a McLaren again. He's now considering getting rid of the 720s and purchasing an F8 Spider. Has anyone else experience this same issue with McLaren?