Joined
·
465 Posts
Ive had some dealings with corporate Mclaren in the U.S. Just thought I would share this story since I am extremely impressed with their level of commitment. I was fortunate enough to have gone to the austin grandprix. Even more fortunate was that I won a Jenson Button signed limited edition Helmet. Of course, since I didnt want to just bring a big case and helmet back, the staff offered to have it shipped out for me. Unfortunately, Fedex lost the package... Mclaren USA took a lot effort to have Fedex finally track down the package and finally got it to my hands. However, things did not end there... the helmet came with some small damage, which according to Mclaren, Fedex was not willing to reimburse them... So end of the story was they are having a new helmet painted by Jenson Button's helmet painter and resigned by Mr. Button and sent to me. All this to make sure I was happy and satisfied. To me that is customer service and I am truly impressed. I am happy to be a Mclaren customer as I know they are taking every effort to take care of me. Now all they need to do is make sure the new helmet and shipping go off without a hitch 

Attachments
-
53 KB Views: 420