My own experience with the Paris dealership has been the worst I ever had with any dealership since I bought my first car. I would be curious to know how you'd rate your own dealer to understand if it is just bad luck or if it may be due to McLaren's dealer selection philosophy (eg picking those with the strongest balance sheet rather than those truly passionate about cars).
How do you rate your dealer?
1 - 20 of 26 Posts
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983 Posts
McLarenSF service has been unbelievable! Always keeping me abreast of the latest news, latest events, and upcoming updates. Sorry to hear about your bad luck - be curious to hear 'gallardo's' experience there.
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356 Posts
I'll second the comments about McLaren SF. At last Saturday's event, when our salesrep was introduced, he received a round of applause from the customers!
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85 Posts
McLaren Greenwich in Connecticut is fantastic .
Led by Phillip Jones, a transported Englishman, and
supported by a cast of thousdands including
back room staff and McLaren trained mechanics under
the watchful eye of Tommy, and all operating in a new world
class facility mirrored after the factory building
in Woking , England right down to the
white tile.
I ordered my car in April,2011.
From my first meeting with Phillip Jones I felt
very comfortable and knew right away
I was in the company of a real car guy.
The staff at McLaren Greenwich has always
responded immediately to my incessant
inquiries concerning delivery dates
and IRIS updates.
Like a beautiful woman, the pursuit
is the challenge. Like my wife, the 12C
retains an eternal beauty that will make
the years of ownership and use always
thrilling.
I feel the staff at Greenwch McLaren
Connecticut USA will always adhere to the
McLaren creed as annciated by the wizzard
of Woking Ron Dennis and his able assistant
Anothy Sheriff. This creed is the the customer is always
first. Such a philosophy of business
will always serve McLaren well.
My questions and desires have always been
responded to immediately and satisfactorily.
The dealer is handling the instalation of the
clear film and a radar detector .
Philip Jones took care of obtaining my car
insurance from Hagerty.
I have been completely satisfied with
the service and professionalism of McLaren
Greenwich.
Led by Phillip Jones, a transported Englishman, and
supported by a cast of thousdands including
back room staff and McLaren trained mechanics under
the watchful eye of Tommy, and all operating in a new world
class facility mirrored after the factory building
in Woking , England right down to the
white tile.
I ordered my car in April,2011.
From my first meeting with Phillip Jones I felt
very comfortable and knew right away
I was in the company of a real car guy.
The staff at McLaren Greenwich has always
responded immediately to my incessant
inquiries concerning delivery dates
and IRIS updates.
Like a beautiful woman, the pursuit
is the challenge. Like my wife, the 12C
retains an eternal beauty that will make
the years of ownership and use always
thrilling.
I feel the staff at Greenwch McLaren
Connecticut USA will always adhere to the
McLaren creed as annciated by the wizzard
of Woking Ron Dennis and his able assistant
Anothy Sheriff. This creed is the the customer is always
first. Such a philosophy of business
will always serve McLaren well.
My questions and desires have always been
responded to immediately and satisfactorily.
The dealer is handling the instalation of the
clear film and a radar detector .
Philip Jones took care of obtaining my car
insurance from Hagerty.
I have been completely satisfied with
the service and professionalism of McLaren
Greenwich.
I don't know for Gallardo but at least one other customer says the reason why he decided not to take his car (which was up for delivery this week) is that promises made about the buy-back price of his previous car were not being kept. I also had a similar problem with buy-back offers (they even tried to present the 6k EUR discount currently applied by Woking to all cars because of Iris delays as if it was a special favor that justified buying back my Ferrari way below market standards), and I was not far from dropping my order too.
At least, it's good to know that you guys are mostly happy with your dealers: if the standards are high everywhere else, I trust the few places where there is a problem will easily be identified and dealt with.
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1,332 Posts
I have visited McLaren Dallas, London, Manchester, and Singapore. All were knowledgeable, informed, and helpful. They also all seemed to be staffed mostly by genuine enthusiasts, and several of the guys obviuosly had loads of track experience.
I'm buying through Dallas and hope my post purchase experience will be as good as it has been up til now.
I'm buying through Dallas and hope my post purchase experience will be as good as it has been up til now.
Joined
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5,033 Posts
The buy back deal is contentious, is it a commitment or an offer based on future market conditions?
I think it's up to the dealer to make it clear in the Mclaren World.
I think it's up to the dealer to make it clear in the Mclaren World.
Joined
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1,332 Posts
RIC, I like to think that its a mechanism to discourage speculators, but never forget that dealers are in business to make money, so I think it may be a way for them to make a profit twice on the same car.
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6,924 Posts
+1, I strongly urge anybody who has had any type of sub-par dealer experience to call the office of Anthony Sheriff and register the complaint. He is touring the world right now, promising "world-class everything" and a large portion of his pitch is about pre-sales and post-sales service. I'm sure he would like to know personally if he is, in fact, lying.
Part of the responsibility is on us, as early customers, to make McLaren stick to their promises. Otherwise, as the brand becomes more popular the dealers will have even more power and we will be at risk of being subjected to another "bullsh!t control edifice", as Chris Harris so eloquently put it.
So, let Sheriff know now. In a few short years, that may be impossible.
Joined
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3,284 Posts
McLaren London are very very good and despite the name are Lancasters
Their Ferrari franchise at Colchester is shall we say flawed imop
I have been impressed so far in the discussions I have had with the gentlemen at McLaren London.
Regarding Ferrari, the only dealer I would recommend is Carrs in Exeter.
Joined
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3,071 Posts
I don't think he's referring to a buy-back price on the 12C, but rather the trade in value of his current car.
>8^)
ER
Joined
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5,033 Posts
Yes, the trade in value. The dealers are in a financial transaction and will not take a risk but can be asked, or should offer, the caveats attached to their offer.
hmm to answer to OWL
My delivery took place well, the description of the vehicle was complete. The iris is free (for the moment). I received the "famous" mclaren Ipod. My interlocutor was Thomas Schoofs and he did the maximum to give me answer to my request. The example you gave of the customer who canceled his order is a little bit more complicated (it 's a friend of mine so i know the right problem) But yes it's true that Neubauer has got problems for buying back customer cars.(and they have lost another sale because of that)
The person who is in charge of the workshop seem to be very honnest and as he worked before for Lotus and Ferrari he knows the business.
but yes a little bit more information
I think this car is worth the wait, as a customer I was never able to have relations so close with another manufacturer.
My contact with Thomas at Mclaren Paris is very pleasant as he is a true enthusiast. I was affraid as a "little customer" to be overtaken by bigger customers on the waiting list but it was not the case.
they need to communicate a little bit more with the customer, a phone call, an Email, some little details to prove we exist...
i hope there will be several events for our "pure" ownership experience
et sinon : la voiture est fantastique, le bruit de l'inconel est juste terrifiant, les détails sympas sont nombreux, la finition est excellente, need to wait for the end of the "rodage" (very difficult)
My delivery took place well, the description of the vehicle was complete. The iris is free (for the moment). I received the "famous" mclaren Ipod. My interlocutor was Thomas Schoofs and he did the maximum to give me answer to my request. The example you gave of the customer who canceled his order is a little bit more complicated (it 's a friend of mine so i know the right problem) But yes it's true that Neubauer has got problems for buying back customer cars.(and they have lost another sale because of that)
The person who is in charge of the workshop seem to be very honnest and as he worked before for Lotus and Ferrari he knows the business.
but yes a little bit more information
I think this car is worth the wait, as a customer I was never able to have relations so close with another manufacturer.
My contact with Thomas at Mclaren Paris is very pleasant as he is a true enthusiast. I was affraid as a "little customer" to be overtaken by bigger customers on the waiting list but it was not the case.
they need to communicate a little bit more with the customer, a phone call, an Email, some little details to prove we exist...
i hope there will be several events for our "pure" ownership experience
et sinon : la voiture est fantastique, le bruit de l'inconel est juste terrifiant, les détails sympas sont nombreux, la finition est excellente, need to wait for the end of the "rodage" (very difficult)
Joined
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886 Posts
My experience with McLAREN Beverly Hills has been spectacular. I surveyed four dealers when choosing who to use and was impressed with all of them and chose BH due to proximity and dialog. I have been working with the guys there for a while and have popped in on short notice a few times and recieved everything I needed. Joe and Damian are top notch blokes who seem to bleed Mac orange. The other guys I met there were very nice as well. I would be careful to judge a dealer on his price for a trade-in. They have to make a couple bucks on the deal and if you want top dollar then you need to do the work to get it sold yourself.
I imagine that with the P13 & P12 coming out these dealers are going to be getting very busy! There is a lot of pent up demand for these cars.
I imagine that with the P13 & P12 coming out these dealers are going to be getting very busy! There is a lot of pent up demand for these cars.
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1,375 Posts
A perspective I never even thought of until now (as alluded to by falb): these McLaren Automotive dealership showrooms have to be versatile & evolving, as the P11 (MP4-12C) is only the primer & representative of a few hundred per-year in volume in North America. The forthcoming P13 (presumably) will be a thousand or two in volume annually in North America, needing the local/regional dealers to be able to handle & support that. Then, couple that w/ the hyper & ultra-exclusive 7-figure P12, where a few dozen North America deliveries annually are assumed. The dealer will have to be distinguished & savvy, as it'll have to deal (no pun intended) w/ exclusivity, volume, and enthusiast.
I'm looking forward to seeing what McLaren Automotive North America has planned once Formula One resumes their stateside road'show in Austin Texas & Jersey City New Jersey (along w/ the F1 GP in Montreal Quebec).
FWIW, Dallas McLaren has been solid w/ communication & events/showings. There's been seemingly no shortage of willing & engaging individuals to offer information & update periodically.
For an additional contact, here's a worthwhile one: Peter Freiberger (McLaren Automotive: Sales Manager - North America), just message me & I'll fwd contact details.
I'm looking forward to seeing what McLaren Automotive North America has planned once Formula One resumes their stateside road'show in Austin Texas & Jersey City New Jersey (along w/ the F1 GP in Montreal Quebec).
FWIW, Dallas McLaren has been solid w/ communication & events/showings. There's been seemingly no shortage of willing & engaging individuals to offer information & update periodically.
For an additional contact, here's a worthwhile one: Peter Freiberger (McLaren Automotive: Sales Manager - North America), just message me & I'll fwd contact details.
Joined
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85 Posts
Can you clarify the dealer policy in GB
dealing with buy back please?
In the US I am experienced with dealer
requiring the buyer ( of new Ferrari )
signing a document giving dealer first
option to buy car If owner wants to
sell his (or her)Ferrari.In the days of plenty of money
and the intentional reduced volume of
Ferrari's the formula worked. If you want
the new 458 you traded in or "sold"
your 430 to the dealer for less than
market value. But as the economy
deteiorated and some dealers broke
ranks, the first option policy began to
receed.
I don't know what the American dealers
will do as to a dictatorial "buy back" policy
with respect to the 12C. What will be
determinate is the policy of the McLaren
factory! Right now the financial situation
may not allow for such a high handed
practice.
dealing with buy back please?
In the US I am experienced with dealer
requiring the buyer ( of new Ferrari )
signing a document giving dealer first
option to buy car If owner wants to
sell his (or her)Ferrari.In the days of plenty of money
and the intentional reduced volume of
Ferrari's the formula worked. If you want
the new 458 you traded in or "sold"
your 430 to the dealer for less than
market value. But as the economy
deteiorated and some dealers broke
ranks, the first option policy began to
receed.
I don't know what the American dealers
will do as to a dictatorial "buy back" policy
with respect to the 12C. What will be
determinate is the policy of the McLaren
factory! Right now the financial situation
may not allow for such a high handed
practice.
Joined
·
5,033 Posts
There is no buy back policy in the UK but Ferrari always say if you want the next model you have a better chance if we buy the current one. I have no agreement on buy back with Mclaren nor would I accept one unless there was an incentive.
When at a Mclaren VIP event I was surprised how many people were 'Completists' and thus would not sell.
When at a Mclaren VIP event I was surprised how many people were 'Completists' and thus would not sell.
these days in france :
if you want to be one of the first to have the new model, take a deposit as fast as you can and be kind ... sell your old car yourself...
if you want to be one of the first to have the new model, take a deposit as fast as you can and be kind ... sell your old car yourself...
1 - 20 of 26 Posts
