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Discussion Starter #1
Hello everyone! This is my first post here and am excited for the future ahead being in this community.

I took delivery of my 2019 720S last week. I absolutely LOVE the 720S, but there has been a few issues and I'd like to share them. First off, I want to make it clear how much love I have for the 720. It's dumb fast, beautiful, and the coolest daily driver I could have ever chosen. Now, for the ugly part... My issue is with my dealer, the worst dealership in business, McLaren Chicago. My car was sold as a new car, 39 miles on it. The options list said it had a MSO Carbon Active Spoiler, which it does not. I asked for an updated window sticker before signing all the papers, and upon delivery.. no wing. I live in Florida. I have never laid eyes on this particular car, but it was priced well and was a nice spec on paper. I figured I'd be able to work this out with the dealer easily. You know... swap the wheels maybe add some kind of credit or give me a wing... or just a credit. None of these are happening. I also told the GM that I would love to get a spider and the LT version of the 720 when it comes out, before all of these shenanigans took place. The GM there has completely went ghost and said I can either give the car back or deal with it... Now if that isn't terrible service, I don't know what is. Especially when I expressed my interest in taking cars from them in the future. That is how I was treated as a first time client, and potentially a future client for many years to come. Beware of McLaren Chicago, and expect nothing more than terrible service. Thank god they are not my in-state dealer.

Besides that, I love the car. The car is absolutely amazing. Incredibly fast, beautiful from all angles, and definitely in a league above it's price point.
 

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I really hate hearing this, as I have no dealership in my hometown and have been in contact with this dealership as my go-to. It's a totally different situation than the last time McLaren Chicago's name came up in a non-flattering light, and it seems this time around there are exactly zero non-Mac variables to cloud the issue. I'd love to hear more, especially from GM Josh King.

Good luck resolving things, aafx
 

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What are you asking chicago to do?

Was the price not negotiated taking into consideration carbon Wing option deducted from MSRP since it wasnt on the car?

Why sign paperwork if everything wasnt to your liking?


Any idea on why it was listed on window sticker but not on the car?
 

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I run a car dealership and I find this hard to believe, from time to time we get a car showing something on the window sticker and its missing from the car. In this scenario obviously we give it to the customer because they paid for it. Where exactly did you see this option listed? On a build sheet showing the vin number? On the window sticker? I know its east to be anti dealer and get everyone to jump on the band wagon but I would love to see a little bit more context here. IF you have the actual window sticker and the car has a missing option, you should be able to resolve this with the dealership or corporate in about 10 minutes. Now to be clear if it was a typo in the options on say the website, in that scenario you were not charged for it so the approach could be different
 

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Discussion Starter #5
It was posted on the window sticker as advertised on the listing and when I asked for an updated sticker before the paperwork I was sent ANOTHER window sticker with the option listed. It was clearly listed.
 

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Discussion Starter #6
I paid what the dealer was asking. Either way, they sent me an updated window prior to me signing with the option listed. If the option isn't on the car, simply remove it from the sheet. The fact that the dealer is choosing to handle this matter in the way they are handling it is the problem, not so much the wing. I do not appreciate being jerked around by a dealership especially on my first car from them and when I express my interest in cars from them in the future. It is just bad business. No one should be treated like that. If someone sends you a list and says this is what you are paying for, and something from that list is missing, thats a problem. I am a very reasonable person and was willing to settle for just a wheel swap, cheaper than the wing, but instead I get a 'take it or leave it' ultimatum. Im a young guy, in my 20s... you would think the dealer would recognize the fact that I am the type of customer who will stick around and buy supercars for another 20+ years... but nope. They chose to burn the bridge as it was laid. That is bad business, and pure disrespect.
 

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Discussion Starter #7
Josh has been a nightmare to deal with. Everything was all good until this happened. Once Josh was notified of this he said we would find a solution, then went off the grid and came back with a way different tone. Disrespectful and Challenging. I expected way more from a GM of a high end supercar brand. Its just unfortunate. I truly love McLaren and will continue to buy their cars, but never from Chicago. I will not be pushed around by a dealership. This is about principle at this point and if you are interested in taking a car soon I'd recommend McLaren Philly. A couple of my buddies grabbed cars from them and have had excellent experiences. Philly will be getting my business moving forward, even though they are many states away. It's all about how you treat people in this game, Im about relationships, and unfortunately I wasn't able to have a good one with my dealer of my first true exotic. I hope this makes everyone aware of the ethics at McLaren Chicago. I will happily post my window sticker as advertised and the "updated" one I was sent prior to sealing the deal.
 

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What are you asking chicago to do?

Was the price not negotiated taking into consideration carbon Wing option deducted from MSRP since it wasnt on the car?

Why sign paperwork if everything wasnt to your liking?


Any idea on why it was listed on window sticker but not on the car?
This ^
They made a mistake on the listing, it happens
You accept its a great price though

Don't let it spoil your ownership experience
Move on and enjoy

If you feel strongly enough about it use another dealer
 

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I don’t think the OP is saying he got a great deal because of the incorrect window sticker and missing option. He said he paid asking price.

It’s one thing for a dealer to say “We are selling this at a great price because there is a mistake” upfront. It’s another thing to advertise the car at a great price but not disclose the mistake.

Sounds like the OP discovered the mistake on his own irregardless of the price.
 

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I didnt buy a car from McLaren Chicago, but I did express serious interest in one of my cars during my search for a 720. I did find them to be more fussy than Houston, Dallas, Rancho Mirage, Charlotte or Beverly Hills. They were tne ONLY dealer that had issues that my trade-in had Fabspeed Catted Downpipes and exhaust. The other dealers just asked me if I had the OEM parts (which I did) and made me a trade offer with the assumption their service dept would reinstall the OEM parts. Chicago made a big deal about something other dealerships were willing to accommodate and lost my business. I experienced a sense of the same attitude and stopped my discussions with them after a handful of telephone conversations. I wholeheartedly believe the OP based on my personal experience.
 

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If the window sticker listed the carbon wing I would think you could call corporate and have the wing shipped and installed at a McLaren Dealer close to you. Ultimately if it was on the sticker and the invoice than the dealer paid for that option when they received the car. Strange situation.

Did you know that the carbon wing was not on the car? If so, did you address the missing piece prior to signing the paperwork? It sounds like you knew the wing wasn’t on the car and requested an updated window sticker.
 

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I wonder if this is a case of the carbon fiber parts not being available and shipped to the dealer at a later time like we have heard of before? Seems like a very weird scenario regardless
 

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Discussion Starter #14
Corporate said the wing is months out, and I told them thats fine I can wait or settle for wheels or something else. I am a very reasonable person. The point is they sold me something on paper that is missing on the car, and do not wish to make it right. I will not be disrespected by a dealer no matter what I paid for the car. This has been my worst experience with any brand of dealer, and its a shame its on a $350k+ car. McLaren Chicago is a poor representation of the McLaren brand. Period. Corporate has told me that this is a dealer issue, so they aren't really getting too involved since Chicago told them they did send me a sticker without the wing, but they only told them this, they didn't show them any proof. All of the stickers/build sheets ive seen with my VIN have an MSO Carbon Fiber Active Rear Spoiler, and it is not on the car. To top it off, the exhaust tip is sideways, loose, and has burned my bumper. I notified McLaren Chicago in particular their GM, and as expected... no response from the guy who calls the shots over there. I truly wish everyone takes this as a sign of caution when considering this dealer. I would have happily paid a little bit more from another dealer for a pleasurable experience and mutual respect, something that should be a given when dealing with cars of this caliber, however that invaluable thing is CLEARLY missing from McLaren Chicago's agenda. I am a young guy, in my early 20s, you would think you would respect someone who not only is taking a car from you, but has expressed interest in future models, and will potentially be a lifelong customer. It's quite obvious some people fail to see the bigger picture. I would love to speak with the owner of this franchise.
 

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If the window sticker listed the carbon wing I would think you could call corporate and have the wing shipped and installed at a McLaren Dealer close to you. Ultimately if it was on the sticker and the invoice than the dealer paid for that option when they received the car. Strange situation.

Did you know that the carbon wing was not on the car? If so, did you address the missing piece prior to signing the paperwork? It sounds like you knew the wing wasn’t on the car and requested an updated window sticker.
Curious if you can answer my questions above? If you knew the car didn’t have the wing and requested an “updated” sticker only to see the wing listed again. Why didn’t you address it then prior to signing paperwork? If you knew it didn’t have it you definitely should have addressed it at that time. Not after the sale had been consummated. I am not taking the dealers side here just trying to get a clear picture of the situation. It appears you knew the car didn’t have the wing (since you requested an updated sticker) and purchased the car anyways. Then came back to the dealer looking for compensation for a piece you knew wasn’t on the car.

Ultimately the dealer should have had the factory send them an accurate window sticker. They could have sold you the car with the written understanding that the sale price does not include the carbon wing.
 

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You say it is $350K. How much did you pay for the car? it's discounted? Why did you ask for an updated window sticker? Why did you think that an updated one would be different from the original one?

They said that you can return the car if you are not satisfied but you are choosing not to do so? (That's the ultimate falling on the sword by a dealer). Cars do come without certain parts sometimes due to shortages. (wheels, wing, carbon fiber bits). People take delivery of the cars that they usually ordered and get the part put on when it comes in. They usually have paid full sticker, meaning they have actually paid for that option.
 

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Discussion Starter #18
My only thought was that it had been painted to match the body color. I never considered it not being on the car. I talked to my buddy who owns a resell dealer where I am prior to taking it and he said it could just be painted, ask for an updated window. So that’s what I did. When I got the car and tapped the wing, I instantly knew it wasn’t carbon. My initial thought was “why would anyone paint a carbon wing” but then again you never know. People have different preferences and I was assuming it was either painted, or that it was going to come detached. I honestly have never dealt with anything like this, so I didn’t know what to expect so I asked for an updated window to protect myself. Either way I was not informed that it didn’t come with the wing, and that’s wrong. I don’t know what part of that is hard to understand. I don’t want to give the car back. I want to get what I signed papers for. I don’t want to be strong armed by a dealership. If you were in this situation, how would you feel?
 

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Discussion Starter #19
I even said just switch the wheels, let’s work this out... most dealers will swap wheels for free. Lol. Instead I get to deal with a guy who calls himself a GM but has no rationality or any kind of willingness to compromise on a solution. That is bad customer service.
 

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Discussion Starter #20
I previously had a DB11, my dealer swapped wheels, painted brakes, and wrapped my car. For free. That is EXCELLENT customer service. This dealer won’t even pick up a phone call let alone offer anything to help a customer when they are having a problem.
 
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