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After a month of ownership, I received this email from Client Services at Woking:
"We were delighted to learn from our retail partners that you have recently taken delivery of your 12C. Congratulations and welcome to the McLaren family!
We are, of course, very keen to ensure that we are meeting our own high expectations. Now that you have had some time with your 12C, it would be of great value to us to hear your opinions on your McLaren experience so far. Please do return this email with your thoughts on the following points:
· The service that you have received
· Your early impressions of your new 12C
We shall respond to any queries you may have as promptly as possible, however, please do call us directly if there is a matter that you wish to discuss more urgently.
We look forward to hearing from you.
Many thanks and kind regards,
The Client Services Team
McLaren Automotive Limited
McLaren Technology Centre, Chertsey Road, Woking, Surrey GU21 4YH, UK
T: +44 (0) 1483 261500
E: [email protected]
W: www.mclarenautomotive.com"
Has anybody else received this? If so, any response? It seems like a good opportunity to provide feedback on issues with the car.
I will reply, as requested, with my issues and see what happens. Will follow-up.
It will be a good test to see "customer service" at work.
"We were delighted to learn from our retail partners that you have recently taken delivery of your 12C. Congratulations and welcome to the McLaren family!
We are, of course, very keen to ensure that we are meeting our own high expectations. Now that you have had some time with your 12C, it would be of great value to us to hear your opinions on your McLaren experience so far. Please do return this email with your thoughts on the following points:
· The service that you have received
· Your early impressions of your new 12C
We shall respond to any queries you may have as promptly as possible, however, please do call us directly if there is a matter that you wish to discuss more urgently.
We look forward to hearing from you.
Many thanks and kind regards,
The Client Services Team
McLaren Automotive Limited
McLaren Technology Centre, Chertsey Road, Woking, Surrey GU21 4YH, UK
T: +44 (0) 1483 261500
E: [email protected]
W: www.mclarenautomotive.com"
Has anybody else received this? If so, any response? It seems like a good opportunity to provide feedback on issues with the car.
I will reply, as requested, with my issues and see what happens. Will follow-up.
It will be a good test to see "customer service" at work.