[cyn]

I have a 12 month McLaren warranty and the dealership noticed a crack in the door hinge. Apparently the warranty company says the door and hinge are NOT covered by the warranty as they're considered "trim". The dealership is being great but their hands are tied.

How can a fundamental structural safety component of the car not be covered by the warranty?

I don't have the actual contract (not sure I ever received it) so can't check the wording but has this hit others? Given the door hinges are known to crack, are the warranty company just starting to dodge these claims?

 

[invisiblewave]

No way is that trim.

 

[markj]

That is NOT the way McLaren should treat its consumers!
We really are the ambassadors of the brand ... I just don't get it.

 

[rnixon]

I have a 12 month McLaren warranty and the dealership noticed a crack in the door hinge. Apparently the warranty company says the door and hinge are NOT covered by the warranty as they're considered "trim". The dealership is being great but their hands are tied.

How can a fundamental structural safety component of the car not be covered by the warranty?

I don't have the actual contract (not sure I ever received it) so can't check the wording but has this hit others? Given the door hinges are known to crack, are the warranty company just starting to dodge these claims?

That is ridiculous. I'd contact McLaren NA and see what they think. There is no way that it is trim or bodywork - it's a mechanical component.

You can download the policy here (don't see USA though): McLaren Ownership - Policy Documents | McLaren Automotive

 

[Alias23]

This is a big issue which is emerging in the U.K. it is only covered under manufacturer warranty it is NOT covered under extended.

It’s an issue which is growing as it’s only really been identified, become known, and in turn people now checking and finding the cracks when previously they wouldn’t have known to check and therefore been unnoticed.

Genuinely becoming a major pain point for owners and some are even looking to go legal as it’s definitely not trim and more a structural classification.

Many owners even those without any warranty have asked the dealer to escalate to Mclaren direct and request a gesture of goodwill to which some have had something granted. But you do need to push HARD.

 

[unmac]

How much $$$ are we talking about ?

 

[invisiblewave]

How much $$$ are we talking about ?

It's a painted part, so presumably it's not cheap.

 

[Alias23]

In the U.K. £1700 per side part and labour

 

[Phaphaphooey]

Lots written about this on the Facebook group that Thorney runs. Apparently pretty widespread amongst sports series cars.

 

[ZombiePhysicist]

That is really lame. I guess you can just live without a working door. That's not a safety problem.

 

[VGJ]

Has anyone confirmed these cracks have adversely affected the function of the door ? The crack line seems to separate one out of the four bolts from each other, so it appears that the other 3 bolts are still working to keep the door operational. Would be great to know how this all pans out and if McLaren will fix this under extended warranty. The designation between mechanical vs trim , wear and tear , etc seems like handwaving and quite subjective and convenient for extended service to exclude items for coverage. For all intense and purposes, one can argue the whole car itself is a giant wear and tear item.

 

[mclarenme]

Do we know what MY is affected? The next question....does the replacement part also have this defect or has been fixed? If it's been fixed, then the problem was already known and should have issued some sort of recall since this is not some "trim" issue. More safety than anything.

 

[ImHuntingWabbits]

I suspect this is the clause (under exclusions):

Bodywork, paintwork, trim and upholstery or the deterioration of any other part, assembly or component as a consequence of wear and tear or exposure to the elements.

It's probably considered a wear and tear item. Which hinge cracked for you? Drivers side?

 

[VGJ]

Do we know what MY is affected? The next question....does the replacement part also have this defect or has been fixed? If it's been fixed, then the problem was already known and should have issued some sort of recall since this is not some "trim" issue. More safety than anything.

Honestly, I would put money down that that majority of 570 and 600 have the cracks. It's a very subtle crack in a region that no one would ever really look. And I haven't read anywhere it has adversely affected any function or else we would be hearing things like, "my door is misaligned" or "my door fell off." Not sure though, can anyone confirm that there has been a problem linked to these cracks?

 

[ImHuntingWabbits]

It is very subtle and hard to spot. Doesn't appear to affect function at all (the door is still positively retained by 3 (4?) other fasteners).

 

[ZombiePhysicist]

 

[VGJ]

You have a 75% chance that your door will remain secure - glass half full.
You have a 25% chance that your door will randomly fly off - glass half empty.

 

[Zarakoff]

Mmmm the extended warranty not worth the paper it’s written on almost everything that goes wrong isn’t covered
1. Battery’s
2 . Windscreen (almost all crack when launched hard )
3. Door hinges
It be cheaper to make sure your car is properly maintained and cross your fingers you don’t have an engine problem at almost £3000 you could easily cover any repairs and have money left over there again if the engine did blow they’ll say it’s not covered for some reason

 

[ImHuntingWabbits]

The situation appears to be uh... developing:

 

[Zarakoff]

The situation appears to be uh... developing:

View attachment 228076
Thorney motors cover the hinges on there warranty looking at there Facebook page seems like they could be the place for service and one of there warranty’s in the future