[alexceres]

Supposedly next week.



Nothing else may drive like a McLaren . . . if you have a McLaren to drive. I do not, and it now appears that I will not for a very long time, if ever. Porsches and Ferraris drive better than the elusive dream of an Artura at some unknown point in the future when McLaren finally gets its shit together. I have dealt with delayed super cars before. That said, I have never seen a company engage in the haphazard approach undertaken by McLaren concerning the Artura.

The Artura was supposed to be McLaren's daily driven super car and that was my intended use of the car. My dealer repeatedly assured me (including yesterday) that my delivery was on schedule and I would have my car this month. I sold my existing daily driver in reliance on these assurances (with my dealer's knowledge, encouragement, and assistance). Unlike some people here who have a stable of supercars to choose from, I do not. Now, McLaren is pulling the rug out from under me three weeks before my Artura was supposed to arrive.

Bad mouth Porsche and Ferrari all you want, but a bird in the hand . . . I would rather drive an inferior Porsche or Ferrari than wait an indefinite period -- maybe another six months, maybe another year, nobody knows -- for McLaren to get its head out of its ass and resolve the multiple problems with the Artura.

Yes, it is better for McLaren to fix problems in advance, rather than deliver flawed cars to customers. However, McLaren's haphazard approach to the development and completion of the Artura has been utterly unprofessional and disorganized. McLaren should have ironed out the problems before commencing the initial roll-out of the Artura. Instead, McLaren delivered flawed cars to reviewers, then weathered a storm of adverse publicity regarding its flawed cars. Thereafter, McLaren delayed customer deliveries while it purported to fix the remaining problems with the Artura exposed by the third party reviews. Then, after further delays and scrambling to fix the car, Artura finally commenced customer deliveries of what was supposed to be the completed, perfected, ready for primetime car. But, is wasn't ready for primetime. The Artura is still flawed . . . still has material problems. Now, McLaren is putting its foot on the brakes yet again. McLaren cannot get out of its own way.

Meanwhile, people like me are left in the lurch. The Artura was supposed to be my daily driver. Now, I must scramble for a replacement.

The Artura was supposed to be my first McLaren. I was brimming with enthusiasm and excitement over the Artura. I consistently and zealously espoused the attributes of the car, both on this forum and elsewhere, and defended it against naysayers. I remained excited as the original delivery date was delayed, then delayed again. I remained excited and defended the car through inconsistent third party reviews. As my posts on this forum illustrate, I have been among the Artura's most ardent and vocal supporters. But, my patience has run out. I will not sit by and wait an indeterminate amount of time for McLaren to figure things out. Enough is enough. I want a new car and, if McLaren cannot deliver it to me, I have no choice to go elsewhere.

I hope you are reading this McLaren. I suspect I am one of many new customers for which the Artura was going to be our first foray into the brand. It was everything we were looking for . . . a daily drivable supercar alternative to the 911TT, MC20, R8, F8, etc. You had a golden opportunity to convert people like me who had not previously owned a McLaren. Unfortunately, you squandered that opportunity. I am confident that, in response to the forthcoming announcement, many will walk and not look back. You have lost us as customers. You have also lost one of your most zealous supporters of the Artura. Read my prior posts on this forum. I consistently and passionately advocated for the Artura. No longer.

sorry to hear the grinch stole your Christmas

 

[eMcL]

Mclaren will come out looking pretty good with the decision they made when this is all said and done .

as people mentioned in the past … some of the cars have been sitting around for the last year and people were getting antsy about taking deliveries of cars that were 12 to 14 months old.

Yes it would be really great if McLaren would take back the old 2021 build cars and convert them to track only cars. And then build new Artura 2023 cars with all the updates and corrections for the early customers. Of course that’ll never happen.

 

[unmac]

Yes it would be really great if McLaren would take back the old 2021 build cars and convert them to track only cars. And then build new Artura 2023 cars with all the updates and corrections for the early customers. Of course that’ll never happen.

You should be getting a new build date with an entirely brand new car , no?

My “new” car is being built in April 2023 I believe

 

[eMcL]

You should be getting a new build date with an entirely brand new car , no?

My “new” car is being built in April 2023 I believe

Where were you at lunchtime yesterday? 😀

 

[jobama1]

You should be getting a new build date with an entirely brand new car , no?

My “new” car is being built in April 2023 I believe

Hmm mine was supposedly being built/delivered in January, but now dealer is saying end of Feb/March. Wonder if this is what's going on and they're just throwing out random dates now....

I ordered in September of this year, curious as to when you all ordered. Would be shocked if it was before me, yet getting a later build date of April

 

[Superfluous]

Yes it would be really great if McLaren would take back the old 2021 build cars and convert them to track only cars. And then build new Artura 2023 cars with all the updates and corrections for the early customers. Of course that’ll never happen.

I am informed that McLaren will not be delivering Arturas to customers that have been sitting at the factory or ports for many months, and will continue to sit for many more months while the new problem is resolved and the fix is implemented. McLaren understands why it is unfair to deliver cars that have sat for so long. Kudos to McLaren for recognizing this issue and absorbing the enormous cost associated with rebuilding hundreds of cars. Not sure what will be done with the scrapped Arturas. As to the Arturas that have already been delivered to customers, I presume there will be a recall as soon as the fix is ironed out. Every car must be fixed.

You should be getting a new build date with an entirely brand new car , no? My “new” car is being built in April 2023 I believe

You always have the best info and I am not questioning the accuracy of your post. That said, I was told that everything is on hold and McLaren has not yet even determined how to resolve the problem, let alone assigned new build dates. Not sure how you could have been given a new build date before McLaren determines the fix. I asked very specific questions about the length of the delay. In response, I was told that the length of the delay is currently unknown. Yet, you apparently have been given a new build date.

Hmm mine was supposedly being built/delivered in January, but now dealer is saying end of Feb/March. Wonder if this is what's going on and they're just throwing out random dates now....

I ordered in September of this year, curious as to when you all ordered. Would be shocked if it was before me, yet getting a later build date of April

The dealers are not yet aware of the new problem or the corresponding delays. Therefore, any dates you previously received from your dealer are out the window.

 

[unmac]

Dealers were given updated information with new build dates for customers yesterday afternoon .

I visited both my Mac dealers yesterday…. Call was still going on when I was at one dealer and by the time I got to the other dealer then there was more information disseminated by mclaren at that time .

I didn’t go into details of what was wrong /issues but I was more interested in the revised deadlines for newly built cars for cars that had already been built . (The new timeline makes things difficult because it’s possible that my artura will arrive at the same time as 750)

Note; I generally don’t ask many questions of my dealers . I just take what they tell me and ask questions that I’m interested in (which may be different than others who are interested in technical aspects ).

Usually I am told in such a way that I shouldn’t tell anyone else (not because it’s a big secret but it takes dealers some time to get in contact with affected customers /parties and they want to be the ones informing customers directly and not hearing it through other sources first .

I had received a message from a different owner through another dealer who had been told that his car was going back to u.k. And he was getting a revised schedule also . That message was when I was at the first dealer and it was 2:33 pm pacific time .

 

[jobama1]

I am informed that McLaren will not be delivering Arturas to customers that have been sitting at the factory or ports for many months, and will continue to sit for many more months while the new problem is resolved and the fix is implemented. McLaren understands why it is unfair to deliver cars that have sat for so long. Kudos to McLaren for recognizing this issue and absorbing the enormous cost associated with rebuilding hundreds of cars. Not sure what will be done with the scrapped Arturas. As to the Arturas that have already been delivered to customers, I presume there will be a recall as soon as the fix is ironed out. Every car must be fixed.



You always have the best info and I am not questioning the accuracy of your post. That said, I was told that everything is on hold and McLaren has not yet even determined how to resolve the problem, let alone assigned new build dates. Not sure how you could have been given a new build date before McLaren determines the fix. I asked very specific questions about the length of the delay. In response, I was told that the length of the delay is currently unknown. Yet, you apparently have been given a new build date.



The dealers are not yet aware of the new problem or the corresponding delays. Therefore, any dates you previously received from your dealer are out the window.

Interesting cause i got this new date less than 2 weeks ago, but oh well, guess we'll need to wait for more info 🙂, like these type of posts where it's informative

 

[Lotus000]

Dealers were given updated information with new build dates for customers yesterday afternoon .

I visited both my Mac dealers yesterday…. Call was still going on when I was at one dealer and by the time I got to the other dealer then there was more information disseminated by mclaren at that time .

I didn’t go into details of what was wrong /issues but I was more interested in the revised deadlines for newly built cars for cars that had already been built . (The new timeline makes things difficult because it’s possible that my artura will arrive at the same time as 750)

Note; I generally don’t ask many questions of my dealers . I just take what they tell me and ask questions that I’m interested in (which may be different than others who are interested in technical aspects ).

Usually I am told in such a way that I shouldn’t tell anyone else (not because it’s a big secret but it takes dealers some time to get in contact with affected customers /parties and they want to be the ones informing customers directly and not hearing it through other sources first .

I had received a message from a different owner through another dealer who had been told that his car was going back to u.k. And he was getting a revised schedule also . That message was when I was at the first dealer and it was 2:33 pm pacific time .

Has McLaren told dealers to reach out to persons affected?

 

[unmac]

Has McLaren told dealers to reach out to persons affected?

Just a generic observation of mine throughout the years:

Many of us here may have different information or more information, updated our outdated information or remember only certain things that are of interest to us or we don't ask certain questions that others may ask. Therefore, we are all correct in some way or another but it can be different.

Information can be diseminated in different ways. Mclaren USA to dealer principles then principles to general manager, then to head sales person then to sales person then to customer. Some of the information gets lost or distrorted somewhere along the chain.

Sometimes the regional sales head is disseminating information to only dealers in their jurisdiction and some may give more information then others.

All things being equal; the artura news should not have been told to customers yet. It is still developing and feedback was requested from dealers (ie; how to handle pricing, goodwill gestures, etc.). Therefore, its not all resolved. I only chimed in because superfolous made his very emotional posting and others started asking.

I was expecting my car to be on the ground a few days ago (along with 6 other people that I know from my dealer). I happened to be at my dealer and also communicated with the second dealer later in the day (when there was more information available). I don't buy Macs from my second dealer but rather lambos. He has way less customers then my primary mac dealer. He has less people to call then my main mclaren dealer.

Maybe meetings and the re-scheduling of affected cars are not being sent out at the same time to dealers (it obviously takes time to get this done). Therefore, some customers/dealers have more information to share at this moment. Others may wait for more time to contact affected customers (until all information is available). My dealer knows that the conversation with me will only be 5 minutes. It may be 5 hours with @eMcL

I'm pretty sure that a lot of people are going to or have reached out to their dealers already based on what has been posted here (and they are probably cursing me some more because they are probably not ready to have the conversation yet until all things become known).

 

[Superfluous]

The flow of information is fascinating.

It is noteworthy that @unmac -- who ordered his car after me -- has already been given a new build date, while I remain completely in the dark. @unmac is a longtime McLaren patron that currently owns a P1, Siena, 765, etc, will be receiving a 750 next year, and likely ordered the Artura solely as a favor to his dealer to maintain his good standing and ensure that he receives the P1 replacement, with no desire to actually drive the Artura on any regular basis. In his IG Stories, @unmac regularly discusses the importance of purchasing pedestrian models in order to secure access to the highly desirable, limited production hypercars, and that is surely what motivated his Artura order. In contrast, I am a new McLaren customer who ordered the Artura as my sole supercar for daily driving. I ordered the car before @unmac . I am the exact customer that McLaren targeted with the Artura, to convert former 911TT owners and thereby expand McLaren's customer base. Yet, McLaren appears to be prioritizing @unmac over me. To be clear, I do not blame @unmac . He is merely playing the game. That said, if McLaren prioritizes its loyal customers like @unmac , and leaves new customers like me holding the bag, McLaren will squander its opportunity to expand its customer base and many new potential McLaren customers with Arturas on order will go back to our former safe havens.

One more anecdote. My wife also test drove an Artura and she loved it. She currently drives a Miami Blue 991.2 911. She loved the Artura so much that we were contemplating getting his and hers. She chose the color of my Artura. For the past year, we both have been excited to add a McLaren to our garage. This was a big deal for both of us -- a family affair. When I first told her about the further delay, she tried to persuade me to wait. She loves the Artura so much that she wanted me to be without a car for 6 - 12 months waiting for the Artura. She offered up her 911 to me during the interim. I declined. Then, as I updated her on the evolving information and she further contemplated the issue, she became angry at McLaren. She correctly observed that, while supercar delays are common, McLaren commenced customer deliveries and we had a confirmed FOC date. Throughout November, we were assured a December delivery. The delays were behind us. We relied upon this information, including to sell my prior car during November, after the FOC date. Now, my wife is angry that we are being left in the lurch. Notwithstanding how much she loves the Artura, she now wants me to buy an F8. The dream of his and her Arturas is long gone. I am waiting until next week before deciding how to proceed. If I decide to stick it out with McLaren, I am going to have to bring my wife back into the fold.

 

[Lotus000]

I’ll just have to wait until I hear from my dealer I suppose. What a mess.

 

[mxb172]

I actually have not seen the hybrid battery fault while driving . In fact I hit 120 yesterday (shhh) without incident. I drove the last 10 miles home on pure EV mode just to make sure and it worked fine. With the weather turning in Chicago not sure how many more driving days I'll have to test things out.

 

[Lotus000]

I feel like chicken little but….F*^K!!!!

 

[aorta]

The flow of information is fascinating.

It is noteworthy that @unmac -- who ordered his car after me -- has already been given a new build date, while I remain completely in the dark. @unmac is a longtime McLaren patron that currently owns a P1, Siena, 765, etc, will be receiving a 750 next year, and likely ordered the Artura solely as a favor to his dealer to maintain his good standing and ensure that he receives the P1 replacement, with no desire to actually drive the Artura on any regular basis. In his IG Stories, @unmac regularly discusses the importance of purchasing pedestrian models in order to secure access to the highly desirable, limited production hypercars, and that is surely what motivated his Artura order. In contrast, I am a new McLaren customer who ordered the Artura as my sole supercar for daily driving. I ordered the car before @unmac . I am the exact customer that McLaren targeted with the Artura, to convert former 911TT owners and thereby expand McLaren's customer base. Yet, McLaren appears to be prioritizing @unmac over me. To be clear, I do not blame @unmac . He is merely playing the game. That said, if McLaren prioritizes its loyal customers like @unmac , and leaves new customers like me holding the bag, McLaren will squander its opportunity to expand its customer base and many new potential McLaren customers with Arturas on order will go back to our former safe havens.

One more anecdote. My wife also test drove an Artura and she loved it. She currently drives a Miami Blue 991.2 911. She loved the Artura so much that we were contemplating getting his and hers. She chose the color of my Artura. For the past year, we both have been excited to add a McLaren to our garage. This was a big deal for both of us -- a family affair. When I first told her about the further delay, she tried to persuade me to wait. She loves the Artura so much that she wanted me to be without a car for 6 - 12 months waiting for the Artura. She offered up her 911 to me during the interim. I declined. Then, as I updated her on the evolving information and she further contemplated the issue, she became angry at McLaren. She correctly observed that, while supercar delays are common, McLaren commenced customer deliveries and we had a confirmed FOC date. Throughout November, we were assured a December delivery. The delays were behind us. We relied upon this information, including to sell my prior car during November, after the FOC date. Now, my wife is angry that we are being left in the lurch. Notwithstanding how much she loves the Artura, she now wants me to buy an F8. The dream of his and her Arturas is long gone. I am waiting until next week before deciding how to proceed. If I decide to stick it out with McLaren, I am going to have to bring my wife back into the fold.

While your frustration is warranted and this might not sound good, but what I took from that post is perhaps your dealer/contact person should be a bit more discreet in who they share certain info with. Esp. someone who has never owned a Mac before and immediately runs to the forum suggesting they might be done with the brand forever. Not a good look IMHO.

Lastly...while it may or may not be fair, most businesses would have more goodwill for someone who’s spent $5m with the brand vs someone who hasn’t yet spent anything with them. I’m fully aware of customer relations...BUT...certain customers carrying more favor over others is nothing new. Shareholders get all kinds of special treatment. Btw...you don’t even know yet what is going to happen. You’re car could still arrive before his...if you’re still interested in the brand of course...Emotions/frustrations running high at the moment...

 

[Lotus000]

Cars are easy to get emotional over, especially since literally 100% here and >90% of Mac owners are “car people.” It’s a passionate subject. I’m trying to practice my patience I just hate not knowing.

 

[eMcL]

I’ll just have to wait until I hear from my dealer I suppose. What a mess.

Yes and my guess is that McLaren Woking will write a letter informing us ….

 

[alexceres]

The flow of information is fascinating.

It is noteworthy that @unmac -- who ordered his car after me -- has already been given a new build date, while I remain completely in the dark. @unmac is a longtime McLaren patron that currently owns a P1, Siena, 765, etc, will be receiving a 750 next year, and likely ordered the Artura solely as a favor to his dealer to maintain his good standing and ensure that he receives the P1 replacement, with no desire to actually drive the Artura on any regular basis. In his IG Stories, @unmac regularly discusses the importance of purchasing pedestrian models in order to secure access to the highly desirable, limited production hypercars, and that is surely what motivated his Artura order. In contrast, I am a new McLaren customer who ordered the Artura as my sole supercar for daily driving. I ordered the car before @unmac . I am the exact customer that McLaren targeted with the Artura, to convert former 911TT owners and thereby expand McLaren's customer base. Yet, McLaren appears to be prioritizing @unmac over me. To be clear, I do not blame @unmac . He is merely playing the game. That said, if McLaren prioritizes its loyal customers like @unmac , and leaves new customers like me holding the bag, McLaren will squander its opportunity to expand its customer base and many new potential McLaren customers with Arturas on order will go back to our former safe havens.

One more anecdote. My wife also test drove an Artura and she loved it. She currently drives a Miami Blue 991.2 911. She loved the Artura so much that we were contemplating getting his and hers. She chose the color of my Artura. For the past year, we both have been excited to add a McLaren to our garage. This was a big deal for both of us -- a family affair. When I first told her about the further delay, she tried to persuade me to wait. She loves the Artura so much that she wanted me to be without a car for 6 - 12 months waiting for the Artura. She offered up her 911 to me during the interim. I declined. Then, as I updated her on the evolving information and she further contemplated the issue, she became angry at McLaren. She correctly observed that, while supercar delays are common, McLaren commenced customer deliveries and we had a confirmed FOC date. Throughout November, we were assured a December delivery. The delays were behind us. We relied upon this information, including to sell my prior car during November, after the FOC date. Now, my wife is angry that we are being left in the lurch. Notwithstanding how much she loves the Artura, she now wants me to buy an F8. The dream of his and her Arturas is long gone. I am waiting until next week before deciding how to proceed. If I decide to stick it out with McLaren, I am going to have to bring my wife back into the fold.

maybe this is too soon, but I’d take a used 720 over a used F8 any day and twice on Sunday to while away the time. Used F8 prices are ridiculous. It’s not remotely in any way, shape, or form worth 150-200K more than a 720. The 720 is the perfect supercar upgrade for a 911 TTS owner.

 

[Iron5]

I think what we're discussing here reflects McLaren's new strategic direction of selling fewer but higher-priced cars in the future. McLaren has failed with the Sport Series, I think that's a fact by now. The Artura seems to me to be the last big mistake McLaren made in trying to gain a foothold in the mass sports-/supercar market. This product has already failed before it reaches the market. All McLaren can do here is damage limitation. The future of McLaren will be customers like unmac, he is reflecting the perfect customer profile. So McLaren is well advised to focus on "unmac markets" and not on customers like Superfluous, for this kind of customer McLaren is defintetly the wrong brand in meanwhile. That's tough, but McLaren can't do otherwise. They don't have the skills to make money with cars around 250k. In Superfluous's situation, I would consider leaving the brand or going for an attractive used car from the current Super Series.

 

[patartur]

canceled my order and looking for an used 720s ...