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“We have a real commitment to trying to be better. We will not give up trying to be the best in the world. That is our objective.”

That Francis called Andy C to explain the delay speaks directly to this. I'm still pretty stunned about that call (that it was McLaren themselves, not your dealership).
 

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“We have a real commitment to trying to be better. We will not give up trying to be the best in the world. That is our objective.”

That Francis called Andy C to explain the delay speaks directly to this. I'm still pretty stunned about that call (that it was McLaren themselves, not your dealership).
never mind my call,i know that some customers have had calls from nearly as high up as it gets.thats impressive
 

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I believe that!

Still - every other manufacturer leave "bad news" to the dealership to explain - and that's a very bad thing. Customers don't trust that the dealership hasn't actually just bumped them down to accommodate someone who is either a "friend of the store" or willing to pay over. It sours the client-dealer relationship from the very beginning. Hearing it from the source builds confidence everywhere.

And it shows they genuinely care about their customer base (and their mission).
 
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