They got my service as well. They would send a truck to pick up my car and deliver when service was complete. I'm not that far from them but I did have a dealer within 10 miles of one of my homes. With this said my local dealer would not provide the same level of service and customer sat so it was a no brainer.Mclaren USA took on too many cars. They volunteered to buy re-allocated cars from non USA jurisdictions. They then pushed dealers to take on extra inventory.
Many of the dealers did but up to a certain limit and then pushed back on Mclaren. Charlotte, took on a lot of cars (a lot more then their market can support - they sold 30 cars in their market last year and pumped out 70 into other dealers markets). They definitely screwed the market (a known issue among all dealers and customers). Instead of nurturing their own home market (to get the valuable recurring warranty/service/trade-ins), they screwed other dealers and all customers of Mclaren cars. They have the same ownership as Mclaren boston and should know better (ie; they are not new to this).
McPhilly and many other dealers sold outside of their regions as well. Some did it better than others. My preference is to use a local dealer but if they stink then I will freelance. Charolette or any other dealer cant predict who the next buyer will be so If someone contacts them who is unsatisfied with their local dealer and they make it happen then why are they the bad guys?
Also, it is not always about the lowest price. In my case there was more to it but Charolette found away to help when my local dealer wouldn't. Now I am a loyal customer of theirs.