In light of the OPs message about the 5 year service cost and how far off NB McLaren was with my quote of 1700, I checked with Ogara. Ogara came in at 2800, I believe their hourly rate is a bit higher than NB. Turns out that NB McLaren used the wrong info and gave me the year 3 price quote. I'm guessing that had I dropped it off as is and NB got into the service that I would have been hit with a much larger bill in the end. Also for whats is worth, Ogara also has a 15% discount for first time customers which drops the bill a bit and they agreed to match the 2700 price to begin with. Given the challenges with NB (I believe they are just super busy right now) Im having my year 5 service done at Ogara BH.